FAQ's

Frequently Asked Questions

People turn to Shining Hearts because they want a place to feel understood.
Here are the answers to the questions we hear most.

1. What is Shining Hearts?

Shining Hearts is the world’s first Emotional Connection Network — a platform designed to help people feel understood, supported, and connected when life becomes heavy.
Not therapy.
Not social media.
Not an anonymous forum.
A safe, human-first space for real emotional belonging.

2. Who is Shining Hearts for?

Everyone.
Everyday people, teachers, parents, first responders, creators, athletes, students, executives — anyone carrying emotional weight and looking for connection, not judgment.
If you’ve ever thought, “I wish someone understood what I’m going through,” you belong here.

3. How does it work?

Users can:

connect one-on-one with someone who understands their world

join relatable communities or interest groups

express their feelings in safe spaces

receive support in real moments

celebrate emotional progress

feel less alone

It’s simple, human, and built around understanding.

4. Is this therapy?

No.
Shining Hearts is not therapy and does not provide clinical or medical guidance.
We offer peer-based emotional connection — human understanding, compassion, and support.

If someone appears in distress, we provide guidelines and crisis resources, not clinical intervention.

5. Is it safe?

Yes.
Emotional safety is our top priority.
We use:

community guidelines

compassion-centered standards

privacy-by-design

content protections

optional escalation for crisis signals

Our goal is dignity, clarity, and respect in every interaction.

6. How do you protect privacy?

We never sell personal data.
We use encrypted communication and privacy-forward design choices.
Users choose what they share — nothing is public by default.

7. How do you match people?

Our model focuses on relatability and understanding, not algorithms alone.

People can connect based on:

shared experiences

similar backgrounds

life challenges

personal identity

emotional needs

This creates more meaningful, supportive interactions.

8. What makes Shining Hearts different?

Three things:

1. Emotional Belonging, not mental health tech

We address the belonging crisis, not the therapy market.

2. Understanding over performance

No likes, clout, or performative posting — just genuine connection.

3. Grounded in lived experience

Built from real human stories and a founder’s personal journey with isolation, resilience, and connection.

9. Is there a cost to join?

Basic access will be available at launch.
Premium optional features may include:

deeper community access

progress insights

advanced matching

future perks partnerships

Pricing is designed to keep the platform accessible.

10. When will the app be available?

We will update our community as development progresses.
You can join the waitlist to get early access updates and opportunities to participate in pilots.

Join the waitlist:
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11. Can I become a Shining Hearts volunteer or supporter?

Yes.
We will offer opportunities to:

help welcome new members

support community spaces

join advisory focus groups

participate in early user testing

More details coming soon.

12. How can I contact the team?

For general inquiries: compassion@shininghearts.org
For investment/partnership inquiries: main@shininghearts.org